At RMS Products, we are committed to delivering a seamless shopping experience, whether you choose to have your items shipped to your doorstep or prefer the convenience of in-store pickup. Our Shipping and Store Pickup Policy outlines the terms and conditions related to the shipment and pickup of your orders from our website.
1. Order Processing:
- All orders are typically processed within 1 business day, excluding weekends and holidays.
- Order processing may be subject to delays during peak seasons or due to unforeseen circumstances.
2. Shipping Methods:
- We offer various shipping methods, including Standard, Expedited, and Express. Shipping options and their associated costs are displayed during the checkout process.
3. Shipping Times:
- Shipping times are calculated from the date of order processing.
- Actual shipping times may vary depending on your location, shipping method chosen, and unforeseen events. Estimated delivery times are provided as a guideline.
- We are not responsible for shipping delays caused by our shipping carriers, customs, or other factors beyond our control.
4. Shipping Charges:
- Shipping charges are based on the weight, dimensions, destination, and selected shipping method.
- Customers are responsible for all shipping charges, which are clearly presented during the checkout process.
5. Tracking Orders:
- Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your shipment.
6. Store Pickup:
- We are pleased to offer in-store pickup as a convenient option for our local customers. To use this option, simply select "In-Store Pickup" during the checkout process.
Store Pickup Information
We're thrilled to introduce our new in-store pickup option, designed with our local Dallas, Texas customers in mind. Here's how it works:
Store Address: 10580 Newkirk St, Suite 208, Dallas, Texas, 75220
Select at Checkout: When placing your order on rms-products.com, simply choose "In-Store Pickup" during the checkout process.
Order Confirmation: You'll receive an order confirmation email with all the necessary details.
Notification: Wait for an email or SMS from us, letting you know when your order is ready for pickup.
Visit Our Store: Come on over to our store at the provided address during our regular store hours.
Bring ID: Don't forget to bring a valid photo ID along with your order number for quick and secure order retrieval.
Friendly Assistance: Our welcoming staff will be there to assist you in collecting your items.
7. Order Changes and Cancellations:
- Requests for order changes or cancellations must be made within 1 hour of order placement. Contact our customer support for assistance.
8. Shipping Address:
- It is the customer's responsibility to provide a complete and accurate shipping address. We are not responsible for undelivered orders due to incorrect or incomplete address information.
9. Lost or Damaged Shipments:
- If your order is lost or arrives damaged, please contact our customer support. We will work to resolve the issue as quickly as possible.
10. Returns and Refunds:
- Please refer to our RMS Products Return Policy for information on returns and refunds.
11. Contact Us:
- If you have any questions or concerns about our shipping and store pickup policy, please reach out to our customer support team at firstname.lastname@example.org
By making a purchase from RMS Products, you agree to abide by this Shipping and Store Pickup Policy. This policy is subject to change without notice, so we encourage you to review it regularly for updates. Thank you for shopping with us!